General FAQ
Who are Upcyclers?
Upcyclers are creative people who transform old or unwanted items into cool, high-value pieces.
What is upcycling?
Upcycling is the art of transforming old or unwanted items into new, functional products that give them new life and reduce waste.
What is the difference between upcycling and recycling?
Upcycling transforms materials into products of higher quality or value, while recycling breaks down items to create new materials.
What is Upcyclers.com?
Upcyclers.com is a one-stop marketplace for upcycled fashion and essential raw materials. We empower creators to transform old materials into new, stylish items, reducing fashion waste and promoting sustainable practices.
How does Upcyclers Work?
Upcyclers connects sellers of upcycled fashion, goods, and materials with buyers seeking unique, sustainable finds. Sellers list their products while buyers browse and purchase directly. Our platform currently features videos that enhance listings and boost customer engagement; in the future, these videos will be interactive, allowing buyers to purchase directly, and we'll also offer AI design tools to unlock your creative potential.
I have a lot of used clothes, but no time to upcycle. What can I do?
You can sell your old clothes on the platform, or collaborate with an upcycler who matches your aesthetic.
What kind of products can I find on Upcyclers?
Upcyclers offers a range of sustainable products, including upcycled fashion items (like clothing, shoes, accessories, and bags), secondhand clothing (vintage included), and raw materials such as fabrics, deadstock, and crafting supplies. You'll also find overstock, closeouts, and imperfect pieces given a new life. See more detailed list here.
What are pre-existing materials?
Pre-existing materials are items or components that have already been in circulation, meaning they've been used or produced, but can be repurposed into something new. This includes unused fabrics (deadstock), vintage clothing, imperfect garments, remnants from production, and sewing notions and trims, all ready for creative transformation.
Is there a fee to sell on Upcyclers?
Sellers set their own prices for items and shipping, keeping 100% of the item price while shipping costs cover mailing expenses.
To avoid unexpected charges, sellers should check shipping rates beforehand, as costs vary by weight, size, and distance.
Upcyclers adds a 15% marketplace fee on top of the seller’s price. The total cost—including the item price, shipping, and marketplace fee—is displayed in the product listing, with a full breakdown at checkout.
Example: A $50 item + 15% fee ($7.50) + $7.00 shipping = $64.50 total, shown at checkout.
How do I get started Selling on Upcyclers?
Getting started is easy! Sign up for an account on Upcyclers.com, then, click Sell Now to set up your payments and create a storefront. We’ll send you an email to let you know when you’re ready to start listing your items. We provide resources and support to help you succeed, whether you're experienced or new to selling online.
What are shoppable videos?
Currently, sellers can upload videos to share product stories, techniques, and their upcycling process to engage consumers and drive sales. In the future, we will integrate shoppable video features that allow customers to purchase directly from the videos, creating an interactive experience.
Do I need to include a video?
No, but it's highly recommended! Videos help showcase your products and increase sales. Keep it between 5 to 20 seconds for the best impact.
How can I promote my products on Upcyclers?
Upcyclers is committed to supporting your growth with a range of future promotional tools. Soon you'll have access to features like shoppable videos, social media integration, and upcoming AI creativity tools, all designed to expand your audience and drive more traffic to your products.
How do I list and manage my products?
Once you’re ready to start listing, head to your Seller Dashboard (top right under your account). On the My Products page, you can view and edit your listings. To add a product, just click "Add New Product."
What can I sell on Upcyclers?
You can sell a variety of upcycled goods and pre-existing materials on Upcyclers, including clothes, shoes, bags, jewelry, deadstock, vintage items, second-hand clothes, remnants, old notions, and defective garments.
How are fulfillment and shipping handled?
To fulfill your order, you must package and ship your items within three days via an approved carrier (USPS, FedEx, UPS, or DHL) and add the tracking number to your Order Details page in the Seller Dashboard.
Please note: Your order will not be fulfilled and may be canceled if you do not add the tracking number to your order via the Seller Dashboard.
How much does shipping cost?
Sellers choose how much to charge for shipping each item, and this fee is added to the product total.
Can buyers return products?
Because we care about reducing waste, we encourage buyers to double-check before they checkout to help minimize returns. But if something doesn’t work out, why not give it another shot and resell it on Upcyclers?
Returns are only accepted if an item is materially different from its description. Buyers can’t contact sellers directly for returns, but don’t worry—Upcyclers will step in to help resolve the issue. If an item arrives in unacceptable condition (e.g., damaged, unclean, or significantly misrepresented), let us know, and we’ll work on a solution.
Buyers cover return shipping costs. We're here to help—just reach out returns@upcyclers.com
What if I no longer have an item?
Keeping your inventory up to date ensures a smooth experience for buyers! If an item is no longer available and you can't fulfill an order, let us know ASAP at (Seller Support Email) so we can help.
Can I contact buyers?
If you need to reach a buyer about an order, let us know—we’ll handle the communication on your behalf.
When do Sellers get paid?
Funds from each sale will be transferred to the seller's account three days after the order is marked as delivered. Sellers can initiate a transfer of funds to their bank every two weeks.
Please note that buyers have three days to report an issue or request a return. If a return request is made, payment may be held until the issue is resolved.
What if I have more questions?
We’re here for you! Reach out anytime with questions or feedback at support@upcyclers.com.
How am I making a difference in the fashion industry as an upcycler?
At Upcyclers.com, we're not just a marketplace—we're a movement. We empower you to create high-value, unique pieces by providing easy access to the materials and tools you need to launch your business. When you upcycle, you're not just building a brand; you're part of the solution, reducing waste, diverting materials from landfills, and shaping a sustainable future. The more upcyclers who join forces, the greater our collective impact on the planet.