Buyer Policy

Effective Date: March 8, 2025

Purchasing Responsibilities

• As a Buyer, you are solely responsible for reviewing the item description before making a purchase.
• The contract for purchase is strictly between you and the Seller, not Upcyclers.
• Upcyclers does not physically inspect items listed for sale and is not responsible for item flaws or inaccuracies in descriptions.
• If you receive an item that is not as described, you must notify Upcyclers within 3 days of delivery to qualify for a refund.
• If a listing violates Upcyclers' Community Guidelines or Prohibited Items Policy, you may report it for review.

Purchases & Order Process

• When purchasing an item, Buyers must submit payment to Upcyclers, including shipping fees, applicable taxes, and any additional charges.
• Upcyclers is not the Seller or a shipping carrier.
• Upcyclers reserves the right to delay or cancel purchases for Trust & Safety reasons, including suspected fraud or prohibited activity.

Returns, Refunds & Cancellations

All sales are final and cannot be returned, refunded, or canceled, except in the following cases:

1. The purchase is canceled by Upcyclers or, if applicable, by the Seller.
2. The item is materially different from its description.

• Buyers have 3 days after delivery to inspect their order and report issues to Upcyclers.
• If a return is approved, Buyers must return the item within 5 days, and a refund will be issued once the return is received.
• Buyers are responsible for return shipping costs.

Payments

• Buyers may only use Upcyclers-approved payment methods for purchases.
• By providing payment information, you authorize Upcyclers to store and charge your selected payment method for purchases.
• Transactions must be completed within Upcyclers—off-platform transactions are not allowed.

Buyer Costs

• Buyers are responsible for shipping costs, as well as any applicable taxes or government charges.
• See our Fee Policy [link] for details on applicable fees.